Shift Leader
mcalisters deli vernon hillsVernon Hills (IL)
About the role
Position Overview:
The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant.
The Team:
Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.
The Team:
Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.
Key Areas of Responsibility: The ability to provide supervision during assigned shifts.
Provides team members, and guests with a positive experience and atmosphere.
Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
Monitors speed of service to ensure a positive guest experience.
Assists with guest comments and complaints.
Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
Helps encourage adherence to uniform policy and standards.
Ensures proper cash handling procedures are followed.
Opens and closes the restaurant in the absence of upper management.
All other duties as assigned by management.
Benefits:
Employee discount
Flexible schedule
Education: High School Diploma or equivalent
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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