Hybrid Loyalty & Service Strategy Lead
taleoIrvine (CA)
About the role
Hyundai Capital America invites a Servicing & Loyalty Strategy Manager to lead customer service strategy, call routing, and lease-end initiatives across the organization. The role partners with business, technology, and operations teams to deliver improved service quality and compliance.
The ideal candidate has 5–7 years in CX, contact center operations, and strong data-analysis skills (SQL, Excel, Tableau) to support strategic decisions and executive-level presentations.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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