Remote VP of Member Experience & Scale
guardian service holdingsRemote
Remote VP of Member Experience & Scale
Posted today
guardian service holdingsRemote
SENIORITY
Manager
About the role
Guardian Service is seeking a Vice President of Member Experience to build and scale a best-in-class member experience organization. This remote, full-time leadership role will transform today’s servicing function into a scalable operation capable of supporting rapid growth while maintaining exceptional service standards. You’ll lead cross-functional teams, implement AI and automation, and create operating systems, playbooks, and performance culture to deliver voice-of-the-customer excellence at
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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