Product Support Engineer II — Complex Diagnostics

Posted yesterday

joinimagineDallas (TX)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Mid

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About the role

Kyndryl is seeking a Product Support Engineer - Level 2 to contribute to our software engineering space and provide critical skills for the development of cutting-edge products in the United States. You will collaborate with cross-functional teams to resolve complex issues and improve support processes. The role emphasizes advanced troubleshooting, defect management, and the ability to mentor L1 engineers while maintaining strong communication with customers and engineering teams.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.