Remote Customer Service Manager II: Lead & Improve Teams

Posted 18 days ago

wayfairMadison (WI)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

Wayfair in Madison, USA, seeks a Customer Service Manager II to lead a large agent group and drive performance, quality and customer satisfaction. You will manage a multi-director team, report on KPIs, and partner across departments to deliver value. The role requires a Bachelor's degree, 3+ years of people management, and strong analytical and communication skills, with SQL literacy to support reporting and improvements.

Before you apply

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Your profile is current

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.