Ticket Office RepresentativeLas Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The primary responsibility of a Ticket Office Representative is to maintain and facilitate all duties that include ticket sales, guest complaints, guest service and cash handling in the Ticketing Department. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. THE STARTING RATE: $16.00 Per HourTHE DAY-TO-DAY:Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guestsPerform ticket verification prior to entry into exhibit and eventsProvide educated answers to guest questions, and able to furnish detailed information regarding property facilities and servicesResolve guest complaints within the scope of authorityUtilize and balance a cash drawer and ticket sales with various tender typesInterpret and operate numerous computer and ticketing systems with accuracyAnswer multi-line telephones using proper etiquetteTHE IDEAL CANDIDATE:Must be 18 years of age or older 6+ Months of Prior Relevant Experience in Customer service and cash handling PreferredWork varied shifts, to include weekends and holidaysTHE PERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and moreFree meals in our employee dining roomFree parking on and off shiftHealth & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
