Remote Healthcare Call Center Supervisor - Member Experience

Posted 9 days ago

alignment healthcare usaNew York (NY)

Medical and Health Services Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

Alignment Health is seeking a Supervisor, Member Experience to lead inbound call center teams and drive member satisfaction. This fully remote role requires overseeing performance, coaching staff, and ensuring service levels across markets in scope. Minimum 3 years in customer service within healthcare/insurance and 2 years in a supervisory role are required. Bilingual ability and Nevada residency are strongly preferred.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.