Senior Market Research Lead — Customer Insights (Credit Cards)

Posted yesterday

citiNew York (NY)

Market Research Analysts and Marketing Specialists Marketing Research and Public Opinion Polling

SENIORITY

Manager

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About the role

Citi is seeking a Market Research Lead in New York to guide primary research for the Credit Card business, driving insights that center the customer. You will steer end-to-end research, inform product and marketing decisions, and influence across CX initiatives in a fast-paced environment. Ideal candidates have 6-10 years in customer insights, strong communication, and the ability to manage multiple projects with external partners while maintaining Citi standards and risk controls.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.