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David Careers

Compliance Specialist

Posted today

epiq counselAkron (OH)
Compliance OfficersOther Activities Related to Credit Intermediation

SENIORITY

Senior

SALARY

$55–75/hour

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About the role

About the Opportunity: Epiq Counsel is seeking a Regulatory Complaints Consultant to support our client, a fintech in the consumer credit card space. You’ll handle regulatory and escalated complaints from intake to final response: you’ll review account data, decide whether each claim holds up, draft the response yourself, and work with the client’s bank partners on review.
About the Client:
  • Our client is a technology-led card issuer. It runs branded credit card programs for well-known consumer companies through partner banks. Its compliance team works closely with operations and with the banks’ compliance teams.
  • Key Details
  • Engagement Type: Consultant (contract)
  • Expected Duration: 1–2+ years (ongoing, with no set end date)
Hours: Anticipated full-time
Work Model: Remote (US)
Volume: About 20–30 complaints per week
Pay Rate: $114,000–$156,000 annualized ($55–75/hour), based on experience and location
Benefits: Healthcare, 401(k), paid vacation, paid holidays, and engagement support and coaching
Responsibilities:
  • Complaint Intake & Investigation (~40%)Take in complaints from regulators (including the CFPB, OCC, FDIC, and state attorneys general), from the Office of the President, and from escalations to company or brand partner executives
  • Work out which account and transaction data each complaint requires, then pull and analyze itDecide whether each claim is supported, based on the facts and the applicable requirements
  • Response Drafting (~45%)Draft clear, accurate, regulator-ready responses on your own
  • Make sure each response deals with every issue the complaint raises
  • Bank Partner Review & Tracking (~15%)Coordinate review and sign-off with bank partners
  • Track deadlines and keep the response work on schedule
Qualifications:
  • 4+ years handling regulatory or escalated complaints in consumer financial services
  • Experience drafting responses to regulator complaints, including through the CFPB portal
  • Able to read and interpret account and transaction data
  • Strong, careful writing skills
  • Able to keep up with a steady weekly volume and hit deadlines
  • Preferred Experience
  • Credit card or consumer lending experience
  • Experience at a fintech or in a bank-partnership model
  • Working knowledge of TILA/Reg Z, FCRA, ECOA/Reg B, and UDAAPExperience handling executive or Office of the President escalations
Why This RoleYou’ll own responses from start to finish for a fintech card issuer, with steady, substantive work and direct contact with bank partners. The role is ongoing and comes with the flexibility and support of the Epiq Counsel model. About Epiq Counsel Epiq Counsel is an innovative legal services talent provider that offers meaningful work and flexibility to sophisticated, credentialed lawyers and legal professionals. Our lawyers work on a wide variety of matters for leading organizations across the U.S. Epiq works hard to provide our diverse legal talent with challenging, high-quality work that does not require sacrificing flexibility or control. We take the time to understand each legal professional's practice areas, experience, and preferences to ensure alignment with sophisticated interim in-house opportunities. Leverage our network to work with organizations in need of top-tier legal services, and take the next step in your career by joining a vibrant community of Epiq legal professionals. It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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