Consumer Success Representative

Posted 19 days ago

leadstackScottsdale (AZ)

Real Estate Sales Agents Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$24.00 per hour

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About the role

Consumer Success Representative (Temp, Weekend Shifts, Part-Time)

Location: Remote in Scottsdale, AZ Duration: 03/23/2026 - 09/20/2026 Rate: $$24.00/hr W2Hours: 20 hours per week Hours Per Day: 8.00 What to expect: Training is Monday - Friday, March 23-27, 2026 The weekend work starts Saturday, April 4, 2026.Work from home - Must have reliable high-speed internet Must be able to work one of these weekend shifts: Saturdays and Sundays 6:00am - 3:00pm PST Saturdays and Sundays 7:00am - 4:00pm PST Saturdays and Sundays 11:00am - 8:00pm PST Saturdays and Sundays 12:00pm - 9:00pm PSTMust be able to attend training Monday - Friday, March 23 - 27, 2026 from 7:30am - 4:30pm PST with no attendance gaps. Top Reasons to Apply: Ability to work from home Opportunity for rapid advancement if later hired, based on performance Be instrumental in shaping the customer journey at a leading real estate platform company Dynamic, team-oriented culture with excellent training and support for development

What you'll do:

Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication
Make outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution
Work in a collaborative team atmosphere and independently
Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
Scheduling flexibility is required as some shifts require late evening or weekend hours
Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

What You'll Bring:

2+ years' experience in a phone-based call center role or equivalent
Some sales experience or equivalent preferred
Welcome a challenge and your competitive spirit drives you to win in performance metrics
Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
Go the extra mile with customer service excellence to make sure customers leave with a smile
You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
Customer-focused, you value customer engagement and advocacy with an interest in relationship management
Welcome change and are always looking for ways to improve
Self-motivated, ambitious, driven, and goal-oriented
Always on time and only missing work when pre-planned with your manager. Attendance is important to usFind it easy to learn new skills and tasks
Thrive in an open transparent environment, where feedback and coaching are seen as gifts
Not afraid to ask for help and are quick to offer support when others need itCome to win every day with a great attitude with a focus on team collaboration and team leadership
Organized, independent, resourceful, and diligent
Ability to collect and input data while fielding questions and speaking with consumers

Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc. Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training) Interested in real estate, real estate lead generation, and real estate knowledge The employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.

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