Consumer Success Representative

Consumer Success Representative (Temp, Weekend Shifts, Part-Time)Location: Remote in Scottsdale, AZ Duration: 03/23/2026 - 09/20/2026 Rate: $24.00/hr W2Hours: 20 hours per weekHours Per Day: 8.00What to expect:Training is Monday - Friday, March 23-27, 2026The weekend work starts Saturday, April 4, 2026.Work from home - Must have reliable high-speed internetMust be able to work one of these weekend shifts: Saturdays and Sundays 6:00am - 3:00pm PST Saturdays and Sundays 7:00am - 4:00pm PST Saturdays and Sundays 11:00am - 8:00pm PST Saturdays and Sundays 12:00pm - 9:00pm PSTMust be able to attend training Monday - Friday, March 23 - 27, 2026 from 7:30am - 4:30pm PST with no attendance gaps.Top Reasons to Apply:Ability to work from homeOpportunity for rapid advancement if later hired, based on performanceBe instrumental in shaping the customer journey at a leading real estate platform companyDynamic, team-oriented culture with excellent training and support for developmentWhat you'll do:Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communicationMake outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolutionWork in a collaborative team atmosphere and independentlyAbility to determine the needs of our clients through effective problem-solving, listening, and questioning skillsMake successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break recordsScheduling flexibility is required as some shifts require late evening or weekend hoursRead and Speak English fluently, an additional language is a bonus but not essential (Spanish)What You'll Bring:2+ years' experience in a phone-based call center role or equivalentSome sales experience or equivalent preferredWelcome a challenge and your competitive spirit drives you to win in performance metricsAbility to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathyGo the extra mile with customer service excellence to make sure customers leave with a smileYou are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasionCustomer-focused, you value customer engagement and advocacy with an interest in relationship managementWelcome change and are always looking for ways to improveSelf-motivated, ambitious, driven, and goal-orientedAlways on time and only missing work when pre-planned with your manager. Attendance is important to usFind it easy to learn new skills and tasksThrive in an open transparent environment, where feedback and coaching are seen as giftsNot afraid to ask for help and are quick to offer support when others need itCome to win every day with a great attitude with a focus on team collaboration and team leadershipOrganized, independent, resourceful, and diligentAbility to collect and input data while fielding questions and speaking with consumersTech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training)Interested in real estate, real estate lead generation, and real estate knowledgeThe employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.