About the role
Role: Technical Support Representative (TSR) (5 Months Contract)
Experience: 0 to 1 Years
Work Model:
100% Remote (Work from Home).Must Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/Desktop Interview Steps- Assessment test, 1 interview
Job Description:
The Technical Support Representative (TSR) delivers multi-channel customer Service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.
Key Responsibilities:
Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home. Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues. Account Maintenance: Assist users with login problems and password resets. Product Guidance: Provide clear instructions on basic product navigation and features. Ticket Logging: Document detailed logs for every interaction to track query trends.
Required Qualifications
Experience:
0-1 year in technical support, help desk, or customer service. OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
Software Skills:
Experience with database navigation and Microsoft Office Applications. Communication: Strong verbal and written English communication skills.
Soft Skills:
Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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