Remote IT Support Specialist

About Us:The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.Nadia Care's mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor's relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors' offices.Our Values:Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other's strengths.Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.The Role:We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM), with hands-on device management and light compliance support.You'll be the go-to person for end-user technical issues across a distributed, remote-first team, while also owning the processes that keep access to our systems secure and audit-ready. This is a hands-on role: you'll be provisioning and deprovisioning accounts, managing devices through Intune, and making sure the right people have the right access at the right time.The ideal candidate has hands-on experience with Microsoft Intune, Google Workspace administration, and IAM/access control, and thrives in a fast-paced, compliance-driven environment (SOC 2, HIPAA). You're comfortable working independently, documenting your work, and balancing reactive support tickets with proactive process improvements.Schedule: Mon-Fri 8am-5pm ET, and as needed to respond to urgent issues.Key ResponsibilitiesIT Support & Operations:Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems (e.g., HappyFox)Support end users across both Windows and macOS environments, including hardware, OS, and application issuesTroubleshoot connectivity, printing, email, and general software/access issuesTriage and resolve tickets within defined SLAs, escalating complex issues as neededMaintain clear documentation of common issues, fixes, and internal how-to guidesUser Lifecycle Management & IAM:Own end-to-end onboarding/offboarding: bi-weekly training new hires on company systems, attend onboarding meetings, account provisioning, device setup, and access control for new hires and departing employeesManage identity and access management (IAM), including periodic user access reviews, role/permission assignment, and timely deprovisioningApply least-privilege principles when granting or reviewing access to systems and applicationsSupport SSO configuration and troubleshoot SaaS application access issuesMaintain accurate records of who has access to what, for audit and compliance purposesDevice, Hardware, and Endpoint Management:Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleetEnforce security policies across endpoints, including encryption, patching, and compliance configurationsSupport and monitor Microsoft Defender across managed devicesHandle physical logistics for company devices, including shipping/receiving equipment via UPS or other carriers for new hires, offboarding, and repairsTrack device inventory and assist with procurement and lifecycle management of company hardwareSystems Administration:Manage Google Workspace users, groups, and settingsMaintain and troubleshoot core SaaS tools used across the organizationAutomation & Scripting:Create and maintain scripts (PowerShell, Bash) to automate repetitive IT and access-management tasksIdentify opportunities to streamline onboarding/offboarding and device provisioning workflowsSecurity & Compliance:Support SOC 2 and HIPAA controls relevant to IT operations and access managementAssist with audit evidence collection and enforcement of security policiesWork closely with the CISO on access-related audit requests and remediation itemsRequired Qualifications2-5+ years of IT support experience supporting a remote or distributed workforce in the healthcare fieldExperience handling PHI and working in HIPAA-regulated environmentsStrong written and verbal communication skills, with the ability to explain technical issues to non-technical staffCustomer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our teamHands-on experience with Microsoft IntuneExperience supporting both Windows and macOS environmentsExperience with IAM / access management and end-to-end onboarding-offboarding processesExperience with ticketing systems and managing work within SLAsSolid understanding of endpoint security fundamentals (encryption, patching, MDM policies)Scripting experience (PowerShell, Bash) for task automationWillingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logisticsAbility to work independently and manage competing priorities in a remote environmentMust be based in the United States, Eastern Time ZonePreferred QualificationsFamiliarity with least-privilege access principlesSOC 2 familiarity (nice to have, not required)Experience with Microsoft Defender, Azure ADGoogle Workspace administration experiencePreferred CertificationsMicrosoft Endpoint AdministratorGoogle Workspace AdministratorCompTIA Security+ITIL FoundationWhat Success Looks LikeNew hires are fully onboarded and productive on day one, with no access gaps or delaysOffboarding is complete and access is revoked promptly, with no orphaned accounts left behindIAM access reviews are conducted on schedule, with clean, audit-ready documentationTickets are resolved consistently within SLA, with a track record of clear communication back to end usersEndpoints remain compliant, patched, and properly enrolled in IntuneThe CISO can rely on this role for accurate, timely access and compliance evidence without having to chase it downCompensation range for this position is between $60K-$70K. The exact amount will depend on direct, relevant experience.Our Interview ProcessAt Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:Recruiter Interview | 30 minutesHiring Manager Interview | 1 hourExecutive Leadership Interview | 45 minutesPlease note that this process is subject to change, but we will always keep you informed along the way.For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally:Time Off That Works for YouRecharge with annual paid holidays off.Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period.Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period.Comprehensive Health & Wellness CoverageMedical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.Dental Insurance: Coverage for preventive care, as well as basic and major procedures.Vision Insurance: Coverage for routine eye exams and eyeglasses.Security & Future Planning OptionsStock Option Grant: We believe in shared success.Life Insurance: Financial protection for your beneficiaries.Disability Insurance: Short-term and long-term coverage in case of illness or injury.401(k) Retirement Plan: Opportunity to save for the future.We're building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US.Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.