Veterinary Client Service Representative

Wignall Animal Hospital Hospital: Dracut, MAPart-TimeThrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Our Ideal Candidate: An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This part-time position would require 20-30 hours per week, including some weekends and Holidays.

Job Duties: Communicating via phone, email, and in person with clients and actively listening to their concerns. Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records. Processing client payments and invoices. Scheduling and confirming appointments with patients. Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies. Other administrative duties as needed.

Job Requirements: High School Diploma or equivalent, AAS or higher preferred. At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required. Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Benefits: our care in action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra HealthPaid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planningFREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Team: connect for success