Application Support Specialist

Posted today

huxleyDenver (CO)

Computer User Support Specialists Custom Computer Programming Services

SENIORITY

Senior

SALARY

$100,000 - $130,000

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About the role

Role: Application Support Engineer

Location: Remote in PST / CST

Salary: $100,000 - $130,000 Must have a Green Card or US Citizenship, no sponsorship can be provided for this role We're partnering with a growing technology-driven organization looking for a Support Engineer to help maintain and improve the systems that power a highly customer-focused platform. This role sits at the intersection of technical support, software engineering, and customer success, offering the opportunity to work closely with Engineering, Product, Operations, and business stakeholders to investigate issues, improve workflows, and ensure a seamless user experience. You'll gain exposure to modern SaaS technologies, third-party integrations, APIs, internal tooling, and core business systems while making a direct impact on both customers and internal teams.

What You'll Be Doing:

Investigate and troubleshoot complex technical issues across applications, databases, integrations, and system logs
Partner with engineering teams to identify root causes and drive resolutions
Support business-critical workflows and ensure systems operate efficiently
Monitor platform performance and identify opportunities for process and product improvements
Document common issues, business processes, and technical solutions
Collaborate cross-functionally with Product, Operations, Customer Success, and Engineering teams
Contribute to improving internal tools and support procedures

What We're Looking For:

A customer-first mindset with a passion for solving problems
Curiosity about technology and how complex systems work
Understanding of web applications, APIs, integrations, and software platforms
Strong analytical and troubleshooting skills
Ability to explain technical concepts clearly to both technical and non-technical audiences
Excellent written and verbal communication skills
Strong attention to detail and sense of ownership

Preferred Background:

Bachelor's degree in Computer Science or a related discipline, or equivalent experience 1+ years of experience in Technical Support, Customer Success Engineering, Software Engineering, QA, or similar technical roles
Experience debugging production issues and supporting business-critical applications
Exposure to modern development technologies and databases
Familiarity with technologies such as:
PythonReactTypeScriptSQLExperience working in SaaS, InsurTech, FinTech, or other technology-driven environments is advantageous

Why Join?

Join a high-growth organization where your work has visible impact
Collaborate with experienced technical and business teams
Opportunity to develop skills across support, engineering, and operations
Strong culture of ownership, autonomy, and continuous improvement
Competitive compensation and comprehensive benefits package
Fully remote working environment Must have a Green Card or US Citizenship, no sponsorship can be provided for this role s.obrien@huxley.com | LinkedIn DMs

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