Front Desk Sales and Customer Service

Job Opportunity At ElementsWe are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $15 base plus unlimited bonus/commission. Must have a flexible schedule.At Elements, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!ResponsibilitiesJob Description: You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.Matching clients with the perfect therapist to meet their needsSelling Memberships to the Wellness Program (Maintaining certain sales quotas)Selling PackagesSelling Gift CardsUpgrading - longer sessions, aromatherapy or hot stoneAnswering phones professionally and converting phone calls into appointments.Accurate scheduling and completing the retail sales process.Addressing emergency scheduling issues quickly and professionally.Addressing client requests and disputes professionally and efficientlyFacilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.Maintain leadership in the studio while management is not thereQualificationsMust Haves:Customer Facing Sales and Customer Service ExperienceMust be available some nights and weekendsConversationalist / Quick WitUnderstand / Believe in the Benefits of MassageComputer proficiency-Microsoft Office, Word, Excel, Internet ExplorerRetail or industry experience, a plusWeb-based scheduling, a plusAttention to detail and the ability to follow instructions (written and verbal) is essentialAbility to remain flexible in a constantly changing environmentAbility to remain confident and calm under stressBenefitsBenefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Complimentary Monthly and Birthday/Anniversary Massage - 401K - FUN, FUN, FUN!!