Bilingual Customer Service Rep.
$20 – $27 per hour
ApplyBilingual Customer Service Rep.
Posted 17 days ago
SENIORITY
Junior
SALARY
$20 – $27 per hour
About the role
- Provide sales and administrative support to the International Sales Business Developer
- Prepare written quotations for current and prospective customers
- Coordinate sample requests and shipments for clients and new leads
- Respond to inquiries related to products, order status, packaging, registration, and lead times
- Assist in preparing materials and promotional items for international trade shows
- Generate monthly sales reports, quote summaries, and sample logs
- Prepare Letter of Credit documentation in coordination with Accounting and Shipping departments
- Maintain accurate customer records, including quotes, pricing, specifications, and complaints
- Process and input orders and invoices using Visual software
- Communicate with internal departments such as Manufacturing, Packaging, Laboratory, Registration, Regulatory, and Graphic DesignFollow up with customers on product registration processes and payment of fees
- Resolve customer issues and complaints in a timely and professional manner
- Request product codifications and support inventory control of customer-supplied materials
- Support product development initiatives in coordination with R&D and marketing
- Provide feedback to management on customer trends, issues, and new opportunities
- Participate in special projects and perform other duties as assigned
- Associate's degree required; Bachelor’s degree preferred
- Fluent in English and Spanish (required)2 to 5 years of experience in a customer service role, preferably in international sales or a similar environment
- Proficient in Microsoft Word, Excel, and Outlook
- Strong written and verbal communication skills
- Ability to multitask, work under pressure, and meet deadlines
- Willingness to accept feedback and continuously improve
- Competitive hourly pay based on experience
- Opportunity to work in a growing international business
- Collaborative and supportive team environment
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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