Remote Director of Customer Success: Enterprise CS Leader

Posted yesterday

record ukBrooklyn (NY)

Sales Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

SiteOwl is seeking a Director of Customer Success to build and lead our CS organization. You will manage a team of Customer Success Managers and Support Specialists, while acting as the executive owner for a portfolio of Enterprise accounts. You will own NRR and GRR targets, shape post-sale motions, and sit on the leadership team shaping company direction. Remote-friendly with Austin/Phoenix footprint and the ASSA ABLOY backing.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.