Client Success Coordinator (TH-MO, 12pm - 9pm)

Duties and Responsibilities include: Execution Answer customer/carrier calls, chats, and/or emails quickly, address all customer/carrier questions and concerns Notates all calls and actions in appropriate places (TMS, Teams, etc.)Performs routine tracking and tracing, updating loads as necessary Performs corrections or updates to minor load issues Provides solutions to site related issues and/or triages issues as necessary Escalates larger customer, carrier, and load issues to appropriate team member Follows all Vektor company/department/customer SOPsCustomer Service Provides a "best in class" client experience by actively listening to customers/carriers, educating customers, when necessary; effective in identifying solutions and taking quick actions Follows through on customer/carrier requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement Manages conflict and navigates difficult conversations with the customer/carrier using tact and diplomacy Performs duties and responsibilities with our customer's satisfaction as the number one priority EfficiencyMeets or exceeds all identified department KPI's and quality standards Completes activities with accuracy and compliance to Vektor and customer expectations Understands and utilizes available tools and resources including seeking help from peers and/or leadership as necessary Has ability to work independently with minimal supervision Other duties or responsibilities as assigned according to team needs.