Onsite Maintenance Engineer – AV/UC Systems (USC Only)

Position Overview: The Onsite Maintenance Engineer is responsible for the day-to-day operation, maintenance, and support of AV/UC systems within fully integrated conference rooms, boardrooms, and similar spaces. This role covers the full spectrum of AV/UC support — from advanced diagnostic troubleshooting, system administration, and control system/DSP configuration, to hands-on preventive maintenance, event support, and end-user assistance. The Engineer administers and maintains Cisco Unified Communications Manager (Call Manager) and Synergy Sky infrastructure, supports new system build-outs, and ensures all systems remain at peak operating performance.

Key Responsibilities: Perform routine preventive maintenance checks, services, and advanced diagnostic troubleshooting on AV/VTC systems Administer and apply service packs/updates to Cisco Unified Communications Manager (Call Manager) and Synergy Sky servers to maintain compliance with applicable security and vulnerability management standards Provide control system and digital signal processing (DSP) equipment maintenance and support, including minor configuration changes to control systems, interface graphics, or DSP to optimize performance Provide field service support of networked devices (routers, IP protocols, etc.)Oversee day-to-day AV/UC operations, including hands-on hardware maintenance (e.g., projector lamp changes, filter cleaning, cabling)Set up, support, and monitor video calls and events as needed Support new conference room build-outs and onboarding of newly commissioned rooms, including QA and installation support Obtain elevated access privileges as required to support system administration Provide direct assistance and training to end users on AV/UC system operation Coordinate contractor and/or manufacturer-provided field support as required Ensure compliance with all customer safety and procedural guidelines at all times Track all maintenance activity from start to finish with proper documentation Maintain sufficient spares and accurate inventory on hand to enable rapid resolution of routine service issues Coordinate with the Help Desk for collateral support, RMA processing, and parts procurement as needed Perform administrative tasks such as completing service tickets/reports and maintaining system readiness status boards Coordinate outside rental and staging services for special events as needed

Required Qualifications: Must be a U.S. Citizen Hands-on experience administering Cisco Call Manager (Cisco Unified Communications Manager)Demonstrated experience with Synergy Sky Strong Audio Visual (AV) / Video Teleconferencing (VTC) systems experience, including hands-on hardware maintenance Experience with control systems and DSP configuration Experience supporting networked devices (routers, IP protocols)Ability to work full-time onsite in Indianapolis, INAbility to commit to a 3-year contract engagement Strong troubleshooting, documentation, and end-user training skills Willingness to obtain elevated system access and comply with customer security protocols for work in secure spaces Prior experience in a federal government or DoD AV/UC environment preferred