IT Desktop Support Specialist

Key Responsibilities: Provide high-level desk-side, remote, and phone-based technical support to attorneys and staff. Serve as an escalation point for the Support Desk and ensure timely resolution of issues within SLA guidelines. Configure, deploy, maintain, and troubleshoot end-user devices, including laptops, desktops, tablets, mobile phones, printers, and IP-based phones. Support audio-visual and video conferencing systems in conference rooms, including multi-office meetings. Assist with Active Directory administration, user account maintenance, and basic local systems support. Coordinate hardware repairs, vendor RMAs, equipment inventory, loaner pools, and technology upgrades. Maintain accurate inventory records and assist with equipment distribution and off-site support as needed. Collaborate with IT teams firmwide and provide remote hands support for other IT groups. Perform additional projects and duties as assigned by IT leadership.

Qualifications: Required Bachelor’s degree preferred or equivalent professional experience.4–6 years of IT desktop support experience in a professional environment. Strong customer service, communication, and problem-solving skills. Ability to manage competing priorities in a fast-paced environment. Strong working knowledge of end-user hardware and peripherals. Experience with Microsoft 365, particularly Outlook and Word, preferably in a legal environment. Hands-on experience with PC hardware configuration and troubleshooting (Dell preferred).Working knowledge of Active Directory, ticketing systems, and basic networking (LAN/WAN/Wi-Fi).Experience supporting AV systems and virtual meeting tools (Teams, WebEx, Zoom).Preferred Experience with image-based deployments and Citrix environments. Familiarity with iManage/FileSite or other document management systems. Physical & Work Requirements Ability to lift and carry up to 30 pounds and perform routine physical tasks related to equipment setup. Ability to sit or stand for extended periods and work standard office hours with occasional overtime. Work is primarily in an office environment with occasional exposure to non-standard conditions.