PT Telecare Representative

Posted today

lutheran church missouri synodSt Louis (MO)

Telemarketers Civic and Social Organizations

SENIORITY

Junior

Apply

About the role

PT Telecare RepresentativeLCMS Corporate Synod - St. Louis, MO 63122 Position Type Part TimePT Telecare Representative Organization Profile In grateful response to God's grace and empowered by the Holy Spirit through Word and Sacraments, the mission of The Lutheran Church Missouri Synod is vigorously to make known the love of Christ by word and deed within our churches, communities and the world. The LCMS Mission Advancement (MADV) unit connects people in their voluntary charitable giving to the Synod's ministry and mission efforts. It does so in a manner consistent with Scripture and the Lutheran Confessions while complying with legal, regulatory and ethical principles expected of all trustworthy philanthropic organizations. MADV works closely with LCMS Communications department to support the mission and ministry efforts of the Offices of National Mission, International Mission and Pastoral Education (all of which report to the LCMS Chief Mission Officer) as well as the general operations of corporate Synod. Reporting Relationships Reports to Manager Telecare & Gift Processing

Essential Job Functions: Provide daily telephone contact to donors, prospects, congregations, clergy, lay leaders and institutions regarding financial support, follow-up information and acknowledgement of gifts or general call assignments. Answers questions and inquiries from donors, prospects, congregations, clergy, lay leaders and institution calls regarding LCMS programs; be able to direct those parties to appropriate sources should more information be desired or necessary. Provide database information, updates and/or donor concerns or questions daily to supervisory staff. Enter/update caller demographic/biographic/gift history data into database. Investigate complaints/issues/unresolved problems. Relates to donors, prospects, congregations, clergy and lay leaders, as well as LCMS staff.

Education and Experience: High school diploma or equivalent Prior experience in customer service interactions and soliciting donations over the telephone preferred.

Competencies: (Knowledge, Skills and Abilities)Familiarity with the LCMS and LCMS ministries Pleasant telephone voice and presence. High degree of integrity, self-sufficiency, energetic personality with ability to relate easily with a variety of donors, prospects, clergy and lay leadership. Excellent oral communication skills. Active listening Resilience (handling rejection) Basic computer/CRM skills (Salesforce preferred)Supervisory Responsibility None

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.