Onsite Concierge - part-time

Onsite Concierge - Part-Time Phoenix, AZ 85004 Overview Salary Range $20.00 Hourly Position Type Part Time Category VCMONS Description RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management. RealManage is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Responsibilities: Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors. Assists other employees with residents and visitors to ensure overall coverage in the management office and deliver a high level of customer service. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Plus other work-related tasks as needed This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position. Qualifications High school diploma or GED required Previous customer-related experience required Previous concierge experience preferred Must possess a professional presentation Must possess outstanding guest services skills and sophisticated verbal & written communication skills Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively with colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Requirements Ability to stand and walk for extended periods throughout the workday. Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently. Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance. Manual dexterity to operate tools, equipment, and machinery safely. Visual acuity to inspect equipment, read gauges, and perform detailed tasks. Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments. Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors). Ability to wear and use appropriate personal protective equipment (PPE). Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required. RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com. Pay and Benefits: $20.00 / hour