Travel & Lifestyle Manager
metta managementDenver (CO)
Travel & Lifestyle Manager
Posted today
metta managementDenver (CO)
SENIORITY
Senior
About the role
SENIOR TRAVEL & LIFESTYLE MANAGERMETTA Management WHO ARE WEFounded in 2015, METTA Management is a premier global lifestyle and travel company dedicated to curating unparalleled experiences for the world’s most discerning UHNW members. From fulfilling everyday lifestyle requests to orchestrating extraordinary bucket-list experiences, we deliver best-in-class solutions with unmatched industry expertise and a deep understanding of our members' unique needs. Our members expect the highest level of service, and we consistently exceed those expectations through personalized, high-touch support that is as seamless as it is extraordinary. THE PERSONYou are a highly skilled, solution-oriented professional who thrives in a fast-paced, ultra-bespoke environment. Agile and adaptable, you proactively collaborate with the team to anticipate and exceed the needs of UHNW members, delivering seamless and extraordinary experiences with precision and discretion. The ideal candidate has 6-8 years of hands-on experience in luxury travel and lifestyle services, specifically catering to UHNW clientele. You have a proven track record of curating and executing exceptional, personalized experiences across travel, lifestyle, and concierge services. Your unparalleled attention to detail ensures every aspect of a member’s journey meets the highest standards. You excel at building long-term relationships, demonstrating discretion, proactivity, and an unwavering commitment to service excellence. You are also a natural player/coach. You set the standard through your own member work and take genuine satisfaction in raising the performance of those around you, from experienced colleagues to junior team members early in their careers. You give clear, constructive feedback, lead by example under pressure, and turn your own instincts and expertise into standards others can follow.
THE ROLE:
Based in Los Angeles, New York or London, this role requires a seasoned professional with deep expertise in luxury travel and lifestyle services, capable of designing and executing world-class experiences that align with the most sophisticated expectations of UHNW members. Beyond delivering seamless service, you will play a key role in driving travel and lifestyle sales, cultivating lasting member relationships, and ensuring continued business growth. Success in this role demands a balance of thoughtfulness, efficiency, and accountability, along with the ability to anticipate member needs and curate experiences that exceed expectations. This is a player/coach role. Alongside personally managing a portfolio of UHNW members, you will mentor and coach junior team members, help raise service standards across the wider team, and report to the Managing Director.
RESPONSIBILITIES: Relationship Management
Serve as the primary point of contact for a select group of UHNW members, building and maintaining deep, trusted relationships. Engage proactively with members to understand their evolving needs, preferences, and aspirations, ensuring every interaction is personalized and meaningful. Communicate effectively and thoughtfully at every stage of a request-from initial inquiry to execution-demonstrating impeccable attention to detail, discretion, and responsiveness. Anticipate member needs beyond their immediate requests, constantly seeking ways to enhance their lives with tailored recommendations. Proactively reach out with bespoke opportunities, assisting members with future plans and ensuring they consistently receive best-in-class service. Itinerary Planning & Execution Take full ownership of travel and lifestyle requests from initial request to completion, ensuring every detail is meticulously managed to the member’s satisfaction. Leverage deep industry knowledge and an extensive network of top-tier contacts across key destinations including luxury travel, accommodations, dining, nightlife, and exclusive experiences, to craft unique and personalized itineraries. Apply a detail-oriented approach to planning and executing bespoke itineraries, ensuring a seamless, stress-free experience for discerning UHNW members. Demonstrate agility and problem-solving expertise by troubleshooting unexpected challenges with discernment and efficiency, resolving issues proactively and directly addressing member concerns. Maintain a highly personalized approach to every request, curating travel and lifestyle experiences that align perfectly with each member’s preferences, aspirations and past experiences. Ensure seamless execution of all final travel and lifestyle details including processing all final documents, including itineraries, visa, health requirements, ticketing and final payments to guarantee smooth execution. Team Development & Coaching Coach and develop junior team members through regular 1:1s, timely feedback and clear, individual development goals and including onboarding support through a structured program. Delegate with oversight, assigning components of complex requests to junior team members to build their capability and confidence, while retaining accountability for the member experience. Teach in the moment by having junior team members shadow member calls, supplier negotiations and live problem-solving, then debriefing on what worked and why.
Service Standards & Quality:
Quality-check work before it reaches members, reviewing itineraries, proposals and member-facing communications prepared by junior team members and giving specific, actionable feedback.
Serve as an escalation point for colleagues on complex, sensitive or high-stakes requests.
Champion Salesforce discipline across the team, ensuring member profiles, preferences and request records are complete and accurate so any team member can serve a member seamlessly.
Industry Knowledge & Networking:
Stay at the forefront of emerging travel and lifestyle trends, continuously curating unique, high-value experiences that set METTA apart. Regularly attend industry webinars and conduct in-depth research on destinations, accommodations, dining, and exclusive experiences to provide UHNW members with unparalleled recommendations. Maintain a strong pulse on global events and weather patterns that could impact travel plans ensuring members receive timely and informed guidance. Proactively build and nurture relationships with industry leaders, luxury brands, and exclusive partners to secure VIP treatment, priority access, and unique benefits for members. Leverage an extensive network of trusted contacts across the travel, hospitality and lifestyle sectors to continuously elevate the member experiences. Operations & Team Collaboration Work collaboratively with the marketing team to develop engaging monthly newsletter recommendations and proactive outreach materials tailored to UHNW clientele. Ensure meticulous record-keeping and financial accuracy by utilizing Salesforce to track member requests, invoices, and transitions, maintaining compliance with METTA procedures and standards. Actively collaborate with teammates to maintain service excellence, offering support to teammates during high-demanding periods, sharing insights, and fostering a culture of mutual support and professionalism. Facilitate effective internal communication, ensuring colleagues are informed of member preferences, past experiences, and evolving needs to deliver consistent service. Prioritize team success, stepping up to challenges, maintaining focus on member satisfaction, and ensuring seamless execution of travel and lifestyle services.
REQUIREMENTS & QUALIFICATIONS:
Bachelor's degree in hospitality, travel or related field, or equivalent professional experience.6-8 years of experience in luxury travel, lifestyle management, or concierge services with direct exposure to UHNW clientele. Exceptional communication skills–impeccable written and verbal abilities to engage with members, suppliers, and team members professionally and effectively. Thrives in a fast-paced environment, balancing competing priorities with efficiency while managing tasks based on urgency, complexity, and deadlines. Passionate about hospitality and member service, with a deep commitment to delivering exceptional experiences tailored to UHNW members. A critical thinker and creative problem solver, demonstrating agility in troubleshooting challenges and anticipating member needs. Highly collaborative and a strong team player, fostering a culture of support, reciprocity and shared success. Culturally sensitive and globally minded, with an understanding of international customs, preferences and high-end lifestyle expectations. COMPENSATION
Location: Los Angeles, New York or London (Hybrid Office/Remote role)
Salary:
Highly competitive and commensurate with the level of experience and location Please submit your resume/CV and cover letter to James@Mettamanagement.com
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