Technical Product Owner with retail or E-commerce or restaurant Experience
Location: Louisville, KY (Hybrid) (on site Tuesday and Thursday )
Job Description: -
Key Responsibilities:
Product & Backlog Management- Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.- Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.- Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.- Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.- Support planning, intake, and capacity management activities for platform initiatives.Stakeholder Engagement- Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.- Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.-Platform Adoption & Automation- Support adoption of platform capabilities through customer-focused prioritization and clear communication.- Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.
Required Qualifications:
1–2+ years of experience in product management or technical product ownership.- ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).- Experience owning and managing a product backlog in an Agile environment.- Experience with user research, requirements gathering, and translating needs into product deliverables.- Familiarity with product metrics and measuring adoption or outcomes.- Ability to collaborate effectively with engineering and cross-functional stakeholders.- Bachelor's degree in any field (technical degree preferred but not required).
Preferred Qualifications:
Experience with developer tools, internal platforms, or infrastructure-related products.- Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.- Exposure to automation, self-service platforms, or workflow tooling.- Technical background or prior hands-on experience working closely with engineers.- Experience contributing to developer experience or productivity initiatives.- Product management certifications or formal product training.- Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.- Familiarity with restaurant technology or POS (Point of Sale) systems.
