Customer Service Representative

Posted today

provide a rideAkron (OH)

Customer Service Representatives All Other Transit and Ground Passenger Transportation

SENIORITY

Junior

SALARY

$15.00 per hour

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About the role

Customer Service Representative Warrensville Heights, OH $15/hour Full-time | Monday Friday | Shifts between 7:00 AM 8:00 PMAre you a people person who thrives in a fast-paced environment? Do you enjoy helping others and being part of a mission-driven team? We're looking for friendly, reliable Customer Service Representatives (CSRs) to join our in-office team in Warrensville Heights. As a CSR, you'll be the first point of contact for customers needing transportation assistance. You'll work closely with our management team and office staff to deliver excellent service and schedule transportation effectively and accurately.

What You'll Do:

Answer incoming calls in a professional, timely manner
Screen and transfer calls to appropriate team members
Interview customers to determine transportation needs and eligibility
Accurately input trip details and maintain up-to-date customer records
Assign trips using scheduling software for maximum efficiency
Document compliments, concerns, and feedback per procedure
Create a respectful, supportive environment for customers and coworkers

What You Bring:

A professional and friendly phone manner
Strong attention to detail and data accuracy
Comfort working on a computer with scheduling software
A team player attitude and commitment to excellent service
No previous experience requiredwe provide training!

What You'll Get: $15/hour Full-time, consistent weekday schedule Paid holidays Employee appreciation events A supportive and mission-focused team Ready to make a difference every day? Apply today and help us provide safe, timely, and compassionate transportation for our community. Provide A Ride is an Equal Opportunity Employer

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