Team Lead - CSR Call Center

Weekend Call Center Team LeadOur Weekend Call Center Team Lead works from our in-office call center delivering stellar customer service while handling in & outbound customer calls, as well as supervising CSR's on your team for supreme efficiencies. You'll be responsible for performing various supervisory tasks such as training, call reports, and miscellaneous office assignments. Prior team lead/supervisor call center experience is preferred. HVAC/plumbing industry experience highly desirable. Bilingual English-Spanish is a plus!Please note, this is an in-office WEEKEND position, with a schedule of Tuesday - Saturday (current call center hours are 7a-7p Mon-Sun)What's In It For Me? Competitive Pay! $25+ per hour + bonus plan Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings Paid Time Off, Sick Time, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, you deserve it! Generous benefits package including Health, Vision, and Dental plans for you and your family to choose from, plus Company Paid Life Insurance, Short-Term and Long-Term Disability and so much more 401K Retirement Plan Special Program Options: FSA, Free Employee Assistance Program, Legal Services, and Identity Theft Protection Business Casual Environment! We wear jeans around the office! We strive to keep our employees happy and working consistently, built from providing 37+ years of superior service and strong leadership! And we like to have fun! We throw employee appreciation events throughout the year like parking lot BBQ's, catering/food trucks, snow cone days, big prize giveaways, employee recognition awards, and more!

Must be fluent in reading, writing, and speaking English; Bilingual English-Spanish us a plus! Must be able to sit for long periods of time Must be able to pass a pre-employment background check & drug screen Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.