Chief Guest Experience & Operational Excellence

Posted today

live hospitality entertainmentBaltimore (MD)

Entertainment and Recreation Managers, Except Gambling Hotels (except Casino Hotels) and Motels

SENIORITY

Manager

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About the role

Live! Hospitality & Entertainment seeks a Senior VP, Guest Experience & Operational Excellence to elevate service across the estate and embed enterprise-wide standards. This executive aligns hospitality strategy with brand identity while guiding training, QA, and measurement systems to deliver consistent, premium guest experiences. The role partners with property leaders to drive performance, coach leaders, and ensure accountability across venues, while maintaining the unique character of each

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.