Front Desk Associate

Benefits:Employee discounts Job Title: Member Services Team Company: Cowboys Fit Downtown Directly Reports to: Operations Manager Department: Operations JOB DESCRIPTION The Member Services Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. ESSENTIAL DUTIES & RESPONSIBILITIESEnsure that all members and guests check in and have active membershipsOversee guest and member traffic flowManage and process different types of guestsCollect dues and updating billing when appropriateMonitor and address membership alertsAssist members and guests with all inquiries and concernsReport all issues in a timely mannerContribute to maintaining the club-wide standards of cleanlinessAnswer phone calls and direct them appropriatelyHelp integrate members into the club (completing profile, taking photos, distributing barcodes)Assist other departments when necessaryAttend all required meetingsMaintain an active and working knowledge of Cowboys Fit as a company, as well as all services and promotionsRemain proficient in policies and directives as outlined in the Member Services Playbook This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. WORK SCHEDULE Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.