FINRA Licensed Call Center Supervisor

Posted 8 days ago

virtual vocationsNew York (NY)

First-Line Supervisors of Office and Administrative Support Workers Insurance Agencies and Brokerages

SENIORITY

Senior

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About the role

Leading a team of Customer Service Representatives in a fully remote capacity, the full-time FINRA Licensed Call Center Supervisor will drive service excellence, ensure compliance with regulatory standards, and foster a high-performance team environment in support of insurance and financial services operations.

Key Responsibilities: Supervise, coach, and develop a team to deliver exceptional customer support Ensure adherence to regulatory and compliance standards, including FINRA guidelines Monitor team performance through KPIs, quality assurance metrics, and call evaluations

Required Qualifications: Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience) Minimum of 3-5 years of experience in customer service, preferably in insurance or financial services Proven leadership experience with a strong track record of coaching and developing teams Strong understanding of financial services regulations and compliance standards Active FINRA licenses, such as SIE, Series 6, Series 7, Series 63, or Series 65/66

Before you apply

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.