Hospital Operator

Position: Hospital Operator Location: SWH Swedish Hospital Chicago Full Time/Part Time: Part-time (24 hours)

Hours: Monday-Friday: Thurs-Sat 4:3pm-1:00am on Call: Yes Holidays: Yes Responsibilities Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual. Offering general information about the hospital, such as visiting hours, location, and services provided, to callers. Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner. Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly. Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities. Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations. Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues. Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality. Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

Requirements: Bachelors Degree Preferred 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits: Career Pathways to Promote Professional Growth and Development Various Medical, Dental, and Vision options Tuition Reimbursement Free Parking at designated locations Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off Community Involvement Opportunities Employer Description Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you're just beginning your career journey or are a seasoned professional, you'll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.