Customer Service Representative (Benefits/401K)

Job Title: Customer Service Representative (Benefits/HR)

Location: Phoenix, AZ

Pay: $20 per hour

Category: Customer Services/HR/Benefits

Position Overview: Our client, a Global Financial Services company is seeking a detail oriented Customer Service Representative with a focus on HR Benefits and the first point of contact for participants with inquiries about our client's Human Resource Solutions (HRS) products. This role is key to ensuring a seamless and positive service experience for all participants.

Key Responsibilities: Serve as the initial point of contact for inbound participant requests and questions regarding HRS products. Maintain in-depth knowledge of HRS products and systems to assist both internal and external partners effectively. Handle daily participant calls, providing real-time support for questions, technical issues, and product navigation. Log and document participant interactions to minimize repeat inquiries and optimize service delivery. Offer technical support for participants using automated phone systems and employee websites, including assistance with menu navigation. Utilize multiple software platforms (HRIS, Salesforce, Sungard, ORS) to provide accurate and efficient responses to participant needs. Prioritize critical or time-sensitive issues for timely resolution while ensuring less urgent matters are addressed appropriately. Follow up on unresolved calls to ensure issues are fully resolved, accurate, and compliant with established resolution time frames.

What We Are Looking For: Strong customer service and communication skills, with the ability to resolve issues effectively and empathetically. Proficiency in using computer software and systems, including HRIS, Salesforce, Sungard, and ORS.Ability to multitask and prioritize calls based on urgency and complexity. Detail-oriented mindset with a focus on documenting interactions accurately and thoroughly. A proactive approach to follow-up and ensuring participant satisfaction. Join us and become a key player in delivering outstanding service. We look forward to your application!