Enterprise Client Experience Director

Posted 2 days ago

hdrCharlotte (NC)

General and Operations ManagersOther Management Consulting Services

SENIORITY

Manager

About the role

HDR is seeking a Senior leader to steer the enterprise client experience program, translating insights into strategic actions and strengthening client loyalty across HDR's diverse service lines. The role collaborates with business groups, operations, marketing, and leadership to embed client-centric practices and improve outcomes. With 15+ years in A/E/C, you will drive governance, metrics like NPS, and continuous improvement while coaching leaders on client relationships and risk mitigation.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.