US Support Analyst Fast-Response &

Posted yesterday

gorilla energy margin intelligenceAustin (TX)

Computer User Support Specialists All Other Business Support Services

SENIORITY

Junior

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About the role

Gorilla - Energy Margin Intelligence is seeking a proactive Support Analyst to be the first point of contact for American customers. You'll triage issues, convert vague reports into actionable cases for engineering, and leverage AI tools to resolve routine problems efficiently. You'll be part of a hybrid-focused team, with travel across Europe and beyond, and you'll help expand the knowledge base for faster resolutions. Strong writing and debugging skills are valued for this role.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.