Body Shop Customer Service Representative | Hourly - George Gee Cadillac Kia

Posted 4 days ago

gee automotive companiesCoeur D Alene (ID)

Customer Service Representatives Automotive Body, Paint, and Interior Repair and Maintenance

SENIORITY

Junior

SALARY

$20.00 - $28.00 Hourly

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About the role

Body Shop Customer Service Representative | Hourly - George Gee Cadillac KiaGeorge Gee Cadillac KIA - Coeur D'Alene, IDOverviewSalary Range $20.00 - $28.00 Hourly Category Body Shop

Description: If you're organized, customer-focused, and thrive in a fast-paced environment, George Gee Cadillac Kia has an excellent opportunity for you. Join a respected dealership and collision repair team where your attention to detail and customer service skills play a critical role in delivering an exceptional repair experience. The Body Shop Customer Service Representative serves as the primary point of contact for customers throughout the collision repair process. This position combines customer service, administrative support, accounts receivable coordination, insurance follow-up, and repair order management to ensure a smooth experience from vehicle intake through delivery. Why Join George Gee Cadillac Kia? Established and growing automotive organization Team-oriented culture with opportunities for advancement Stable, full-time employment Training and support from experienced professionals Collaborative work environment where employees are valued Opportunity to build a long-term career in the automotive industry

Job Responsibilities:

Answer incoming phone calls and route messages appropriately
Schedule customer appointments for collision repairs
Follow up with and reschedule no-show customers
Communicate repair status updates and notify customers when repairs are complete
Collect customer payments at vehicle delivery
Coordinate vehicle delivery and ensure a positive customer experience
Submit final invoices and billing documentation to insurance companies
Track insurance payments and proactively follow up on outstanding balances
Collect payments from insurance carriers
Maintain and update Body Shop and Cash A/R schedules in Reverse RiskImport and match estimates in CCC, including estimates that cannot be automatically imported
Create repair files and repair orders (ROs)
Order parts for repair jobs
Complete authorization forms and required customer documentation
Book paperwork and complete warranty-related forms
Open, manage, and close repair orders accurately
Create purchase orders for sublet vendors and outside services
File, scan, and submit purchase orders to accounting
Maintain accurate records and documentation throughout the repair process
Support the Body Shop Manager and team with additional administrative duties as needed

Benefits and Compensation:

In addition to competitive pay, our benefits are designed to support you and your family…Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family 401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications:

Previous customer service or administrative experience
Strong communication and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Proficiency with Microsoft Office and general computer systems
Experience working with customer payments and accounts receivable
Knowledge of insurance claims processes and billing procedures
Experience with CCC, Mitchell, and CDK is required
Strong attention to detail and documentation accuracy
Professional appearance and customer-focused attitude

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen. Apply Today! If you're passionate about helping customers and want to build a career with a dealership that values its team members, apply today and join George Gee Cadillac Kia as our next Body Shop Customer Service Representative.

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