Customer Service Lead/Client Service Coordinator

Position Summary: The Customer Service Lead serves as a key link between customers, sales, and operations. This is a handson role within a small team environment, working closely with one other team member. The position is focused on execution and ownership of day-to-day order flow rather than managing a large team. This role supports and manages orders from quote through shipment, ensuring accuracy, communication, and follow-through in a fast-paced specialty metals environment. The position requires attention to detail and comfort working with technical product specifications such as alloys, tempers, gauges, and coil processing requirements. Key ResponsibilitiesCustomer & Sales Support

• Serve as the primary point of contact for assigned customer accounts
• Enter and manage sales orders, change orders, and order acknowledgements
• Schedule new order processing time in the slitting schedule
• Monitor customer web-based release systems as required
• Provide order status updates, lead times, and shipment details including ASN's
• Support sales with processing RFQs, quotes, pricing updates, and documentation
• Resolve customer issues proactively and professionally Order Management & Coordination
• Review customer purchase orders for accuracy and completeness
• Confirm material specifications including alloy, temper, gauge, width, finish, and tolerances
• Coordinate processing requirements such as slitting and packaging
• Work with production, purchasing, and logistics to meet delivery requirements
• Track orders through production and shipment to ensure on-time delivery Documentation & Internal Communication
• Track and report new customer delivery performance monthly
• Initiate and complete sales portion of APQP's
• Compile and present company sales performance results quarterly
• Maintain and revise sales work instructions as necessary
• Maintain accurate customer records, pricing, and order history in Beehive
• Ensure compliance with customer requirements, certifications, and traceability including CMRT, REACH, and RoHS
• Communicate priorities, rush orders, and changes internally
• Escalate potential issues early to minimize customer impact
• Prepare USMCA and Certificate of Origin documents Qualifications & Skills 3-5 years of customer service or order management experience Experience in metals, manufacturing, automotive, or industrial distribution preferred Familiarity with flat rolled coil products, gauges, alloys, and processing is a plus Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Ability to calculate coil weights, tolerances, and perform metric to English measurement conversions Proficiency with ERP systems and Microsoft Office, especially Excel and PowerPoint Strong written and verbal communication skills Preferred Attributes
• Customer-focused mindset with strong follow-through
• Problem solver who takes ownership of issues
• Team-oriented and collaborative
• Willingness to learn technical products and processes What We OfferStable, family-owned business environment Competitive compensation based on experience Health (company pays 90% of yours/50% of your dependents premiums or 65% of yours and 45% dependents premiums depending on the plan you choose), retirement, bonus and paid time off benefits Strong team environment with opportunity for growth and increased responsibility over time