Senior Optical Lead & Customer Experience Champion

Posted 9 days ago

visionworksTampa (FL)

Opticians, Dispensing Offices of Optometrists

SENIORITY

Mid

SALARY

$28 -32/hr

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About the role

Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great. Pay Class: Full Time

Pay Rate: $28 -32/hr

The Role: A Visionworks Licensed Sr. Optical Specialist - Lead/Sales Lead is the very face of our business and is dedicated to ensuring the best possible journey for every patient and customer. This person is trained and knowledgeable about optics, our products/services and managed vision care. The person takes the patient/customer through the Visionworks experience ensuring their eyewear needs are met in a simple, human and bold way.

Delivers daily sales goals by ensuring the best execution of the Customer/Patient Experience journey
Engage with patients/customers and recommend products and services that meet their eye care needs
Measure patients/customers for their eyewear and maintain product/optical knowledge through cont. training and development to ensure eyewear is Right the First Time
Execute day-to-day operational activities to support the store's financial and customer experience goals including restocking inventory, merchandising, and order fulfillment of eyewear to ship

Qualifications:

Current State Opticians License
Related customer or patient experience preferred, but not necessary
HS diploma, GED or equivalent related job experience

What we offer! At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts -including but not limited to

Vision Coverage
Paid Parental Leave
Bereavement Leave
401 (k) Savings Plan
Paid Time off
Milestone anniversary awards
Medical, Dental for Full Timers
And more!

Everyone has a story that makes them who they are. At Visionworks, we're looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I). VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

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