Director, Customer Experience & AI Strategy

Posted today

onxmapsSeattle (WA)

General and Operations ManagersSoftware Publishers

SENIORITY

Manager

About the role

onXmaps, Inc. is seeking a Director of Customer Experience to lead and elevate a 40-person CX organization as a strategic product differentiator while we scale our outdoor-centric products. The role reports to the COO and focuses on operations, strategy, and customer insight, with emphasis on AI-enabled workflows, platform selection, and cross-functional collaboration across Product, Engineering, and Marketing.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.