Florida Licensed Call Center Supervisor

Posted yesterday

virtual vocationsDenver (CO)

First-Line Supervisors of Non-Retail Sales WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

To elevate customer satisfaction and operational success, a full-time Florida Licensed Call Center Supervisor will lead, coach, and support remote call center agents while monitoring performance metrics and conducting training sessions. Key responsibilities Lead, coach, and support remote call center agents to ensure high-quality service delivery Monitor daily call flow, performance metrics, and service levels Conduct virtual team meetings, training sessions, and performance reviews Required qualifications Must have 1 year or more of recent call center leadership experience Excellent communication and conflict-resolution skills Ability to work any shift within 8 AM-9 PM EST/CST, Monday-Friday Tech-savvy and comfortable navigating multiple systems Reliable high-speed internet and a quiet workspace (no mobile hotspots allowed)

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.