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David Careers

Help Desk Technician

Posted 4 days ago

pomeroyEast Cleveland (OH)
Computer User Support SpecialistsComputer Systems Design Services

SENIORITY

Junior

SALARY

$20-$21/hr

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About the role

Help Desk Technician (Part-time)
Employment Type: 6 to 12-month contract with chance to extend
Hours: 20-25 hours per week with a semi-flexible schedule: Monday thru Friday some time between 7am to 1pm (minimum 3 hours per day) Environment: Onsite
Location: Downtown Cleveland (Free Parking)
Pay: $20-$21/hrWe are seeking an oniste, part-time Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues. Essential Job Function: Provide Help Desk support and resolve problems to the end user’s satisfaction. Provide technical assistance and support related to computer systems, hardware and/or software. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation May provide hands on support for projects and assisting the desktop support team.
Qualifications:
  • Experience in technical support
  • Effective telephone & communication skills
  • Strong knowledge of standard hardware/software/operating systems
  • Effective listening skillsIND123

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