Remote Software Support Specialist

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row. Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.  In this role, you will:Be responsible for answering incoming phone callsDiagnose software problemsFix/write code to resolve customer concernsAnswer operational questionsTrain customers on software functionsDeliver professional customer service What you need to be successful in this role:Ability to read, write, understand, and debug codeInitiative and a positive can-do attitudeA passion for problem solvingWillingness to learnStrong communication skills and ability to effectively talk with customers and other team members about software issues Additional things to help you be successful are:1-2 years of technical support or customer service experience and working with software related problemsKnowledge of SQL, C#, and object oriented programming in general.Must demonstrate the ability to learn other languagesAbility to diagnose and correct software-related issuesExperience working with LINUX/UNIX operating systemsAbility to read and understand directions and help document those directions as they relate to understanding software applicationsLearn to teach and train the software application to our customersRecord steps taken to resolve customer questions or issues What you will love about us: Competitive payEngaging & challenging workExcellent culture - 35 employees, team-oriented, learning focused, highly engagedJoining a company who highly values their employees and gives them a voiceCasual environmentOpportunities to grow with the companyYearly personal fulfillment fundConnective experiences: celebrations, engagement activities, wellness challenges, etc.