Field Operations & Customer Services Leader
tacoma public utilitiesTacoma (WA)
Field Operations & Customer Services Leader
Posted today
tacoma public utilitiesTacoma (WA)
SENIORITY
Lead
About the role
Tacoma Public Utilities seeks a visionary Customer Services Assistant Division Manager to lead Field Operations and Mail & Print Services. You will manage ~35 staff, drive service improvements, and foster strong labor relations while guiding strategic initiatives for customer care and operational excellence.
The role emphasizes employee development, cross-team collaboration, and effective change management within a public utility context.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.