Bertera CDJR Westfield Service Manager

Responsibilities: Lead and manage day-to-day service department operations to ensure an efficient and customer-focused workflow. Oversee service advisors, technicians, and support staff to promote teamwork, accountability, and productivity. Monitor repair order progress, scheduling, and workflow to improve shop efficiency and customer turnaround time. Maintain strong customer relationships by addressing concerns professionally and resolving issues in a timely manner. Support team development through coaching, training, and performance feedback. Track departmental performance against key metrics, including customer satisfaction, labor sales, productivity, and profitability. Ensure compliance with dealership policies, manufacturer standards, safety procedures, and industry regulations. Collaborate with parts, sales, warranty, and administrative teams to support smooth operations. Review and approve estimates, repair recommendations, and warranty-related documentation as needed. Identify opportunities to improve processes, increase efficiency, and strengthen overall department performance.

Qualifications: Previous experience in automotive service management, assistant management, or a related leadership role. Strong knowledge of dealership service operations, customer service best practices, and repair order processes. Demonstrated ability to lead, coach, and motivate a team in a high-volume environment. Excellent communication, problem-solving, and conflict-resolution skills. Ability to manage multiple priorities while maintaining accuracy and professionalism. Working knowledge of service department performance metrics and operational reporting. Familiarity with dealership management systems and standard office software. High school diploma or equivalent required; additional education or manufacturer training is a plus. Preferred AttributesCustomer-first mindset with a focus on building trust and long-term relationships. Strong leadership presence and the ability to inspire a positive team culture. Process-oriented approach with attention to detail and follow-through. Ability to thrive in a dynamic, deadline-driven environment.

What We Offer: Opportunity to lead a respected service team in a growing dealership environment. Competitive compensation package based on experience and qualifications. Supportive workplace focused on performance, professionalism, and continuous improvement. Potential for career growth and long-term advancement. Equal OpportunityWe are committed to providing an inclusive and respectful workplace for all team members and applicants. Employment decisions are based on qualifications, experience, and business needs.