Finance & Trading CX Specialist

Posted 8 days ago

rainfall venturesDenver (CO)

Securities, Commodities, and Financial Services Sales Agents Investment Banking and Securities Intermediation

SENIORITY

Mid

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About the role

Robinhood is building an elite customer experience team. This role supports customers by phone, email, and chat across equities, margin, and options trading, helping users feel understood and valued. The position requires FINRA Series 7 and 63 licenses, strong communication, ability to manage ambiguity in a fast-paced environment, and willingness to work a variety of shifts including evenings and weekends.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.