AI-Driven Support Knowledge Architect
hinge healthMillbrae (CA)
AI-Driven Support Knowledge Architect
Posted today
hinge healthMillbrae (CA)
SENIORITY
Lead
About the role
Hinge Health is seeking a Support Knowledge Manager to own the structure, quality, and day-to-day health of our support knowledge. You will build scalable content operations, set standards for how knowledge is written and maintained, and ensure frontline teams and AI systems retrieve the right information at the right time.
This hands-on role requires designing repeatable processes, establishing owners and review timelines, and partnering across Support Operations, Quality, Product, Marketing,
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.