Team Lead, Trade Operations

Posted 2 days ago

virtual vocationsNew York (NY)

General and Operations ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

About the role

To lead the Ordering & Trade CX team, the full-time remote Team Lead, Trade Operations will manage daily performance, coach team members, and drive process improvements while collaborating with senior leadership to scale the Trade business. Key responsibilitiesProvide day-to-day management of the Ordering & Trade CX team, ensuring performance objectives are met Deliver coaching and development to CX Associates, conducting regular performance check-ins to enhance engagement Monitor team productivity and act as the final point of escalation for complex client and trade partner situationsRequired qualifications2+ years of experience in a Customer Experience, Operations, or related role, preferably with trade or B2B exposure Proven people leadership experience with a focus on coaching and developing team members Experience in building or restructuring teams, including defining roles and staffing plans Practical experience with modern CX technology such as Zendesk or Salesforce Service Cloud Strong analytical skills to drive team performance through data-informed coaching

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