Job TitleAssist with the flow of merchandise within the E-Commerce department. Pull and shelve orders, ship merchandise utilizing proper shipping standards for appropriate shipping carrier, and track packages online. Maintain up-to-date website knowledge of ShopGoodwill/E-Books and its processes. Provide record-keeping services and maintain applicable paperwork. Maintain a clean, organized and safe work area. Must pass a background check. Essential Duties and Responsibilities include the following: Provide excellent customer service. Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards. Acquire orders to be pulled for shipping from ShopGoodwill/E-Books. Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures as directed. Acquire boxes from donated goods for shipping, to minimize costs. Utilize packing materials appropriately when packing merchandise. Pack breakable/fragile items in an effective manner to minimize or prevent loss while maximizing best use of materials. Produce End of Day Reports from current shipping vendor website or other carriers as directed. Provide and prepare accurate shipping records of merchandise sent out. Assist with store merchandise returns as directed. Act as back-up E-Commerce Associates when/as directed. Track packages through tracking numbers. Attend mandatory training and facility/store meetings. Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property. Work collaboratively with Workforce Development and Social Services to provide participant services. Properly wear and maintain all required Personal Protective Equipment (PPE).Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal. Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).Other duties as assigned.
