Customer Contact Agent

Posted 4 days ago

talentomaJacksonville (FL)

Customer Service Representatives Insurance Agencies and Brokerages

SENIORITY

Junior

SALARY

$4,400 - $4,900

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About the role

Job Title: Customer Contact Agent

Monthly Pay: $4,400 - $4,900 USD per month

Summary: Handle a policyholder’s address-change request from verification through updating the account and confirming the change. This full-time, fully remote Customer Contact Agent role supports callers with policy, billing, coverage, renewal, and payment questions while documenting each interaction clearly.

Job Responsibilities:

Respond to inbound phone, email, and chat questions about account details, premiums, payments, and renewal notices.
Verify caller information and complete approved policy updates, endorsements, and contact changes.
Explain next steps for coverage questions, payment activity, and service requests using available resources.
Record accurate interaction notes and follow-up commitments in the customer platform.
Route complex account concerns or claim-file questions to the appropriate specialist or carrier contact.

Qualifications:

Comfortable assisting customers by phone and maintaining a professional, empathetic tone.
Familiarity with contact-center tools, web-based account systems, or case notes is helpful.
Able to learn policy terminology, premium billing concepts, and verification procedures.
Clear written skills for documenting customer conversations and follow-ups.
Ability to manage assigned queues independently in a home-based setting.
High school diploma or equivalent; related service experience is welcomed.

Perks & Benefits:

Fully remote work arrangement.
Role-specific training on systems, policies, and service workflows.
Ongoing coaching and support from a remote team.

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