Sr. Fleet Operations Support Specialist

Posted today

fleet services by cox automotiveCarmel (IN)

Dispatchers, Except Police, Fire, and Ambulance Specialized Freight (except Used Goods) Trucking, Local

SENIORITY

Senior

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About the role

Sr. Fleet Operations Support Specialist Cox Fleet keeps your fleet moving. Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Sr. Fleet Operations Support Specialist. The Sr. Fleet Operations Support Specialist will focus on managing, maintaining, and supporting driver service platforms while consulting with customers to drive further value throughout the organization. This role will focus specifically on telematic program support and will include asset management, customer support, invoicing, reporting and supporting program growth initiatives. Cox Fleet is looking to drive efficiently by bringing automation to our programs for operational teams utilizing programs and systems. Position will require a consultative approach, excellent customer service, strong vendor management and attention to detail. The position will be supporting all divisions under the Cox umbrella of businesses as well as external customers.

Responsibilities include:

Manage procurement, deactivation and warranty process for telematic devices
Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
Partner with Cox Fleet and telematic provider(s) to troubleshoot issues
Maintain user, driver and corporate hierarchy and permissions for responsible programs
Consult with stakeholders to provide reporting to maximize value of corporate programs
Maintain knowledge of program updates and train users on new and existing features
Ensure billing accuracy and timely processing of payment
Help build and create automations with providers and Cox systems
Support field teams during BCP events

Minimum qualifications include: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field 3 years asset, client or account management experience preferred Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership

Preferred qualifications include: Bachelor's degree Fleet and telematics experience

Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website.

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