Guest Relations Teammate

Posted 16 days ago

team fxDallas (TX)

Receptionists and Information ClerksFitness and Recreational Sports Centers

SENIORITY

Entry

About the role

FX WellOur mission is simple and our passion is contagious! FX Well strives to positively impact people's lives through our digital wellness platform, engaging events, and design and management of fitness centers that truly drive lasting change in clients' well-being. Combining our years of experience in the health and fitness space with the latest wellness technologies, we provide a holistic approach and programs suited for a wide variety of audiences.Position Summary:The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest's experience.The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures, Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers and Guest Relations Manager to ensure communication, consistency, teamwork and ultimately exceed our guest's expectations.Position is located at: Texas Health Fitness Center Dallas, TXRequirementsSkills & Abilities:Ability to work varying hours and days to meet business needs including weekendsAbility to effectively communicate with guests and teammatesAbility to handle multiple tasks simultaneouslyStrong interpersonal skillsAbility to work in a fast paced environmentComply with dress codeAbility to problem solveAbility to take responsibility for actionsPreferred experience with CRM Software but not requiredPreferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required

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