Concierge / Receptionist

Posted 2 days ago

bentley commons at paragon villageHackettstown (NJ)

Receptionists and Information Clerks Continuing Care Retirement Communities

SENIORITY

Junior

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About the role

Job Description

Compensation:

About the Community
Join our team and make a meaningful difference in the daily lives of older adults.
As the first point of contact for residents, families, visitors, vendors, and team members, you will help create a warm and welcoming experience throughout the community. This role combines customer service, front desk support, communication, and basic administrative responsibilities.
This is a great opportunity for someone who enjoys helping others, staying organized, and working in a resident-focused environment.

Benefits:

Employee assistance program
Employee referral program 401(k)401(k) matching
Paid sick time
Supportive and team-oriented work environment
Meaningful work serving older adults

What You'll Do:

Welcome residents, families, visitors, vendors, and team members
Assist with visitor check-in procedures
Answer and direct incoming telephone calls
Respond to questions in person and by phone with professionalism
Provide general information about the community and its services
Notify team members when visitors or appointments arrive
Communicate important information to the appropriate departments
Receive, sort, and distribute mail, packages, and deliveries
Assist with basic data entry and recordkeeping
File, scan, copy, and organize documents
Help manage correspondence and front desk materials
Use Microsoft Office and other community software systems
Maintain a clean, organized, and professional reception area
Monitor the front entrance and follow community safety procedures
Respect resident privacy and maintain confidentiality
Assist residents and families with routine requests
Support emergency communication procedures when directed
Complete additional reception and administrative duties as assigned

What We're Looking For:

Previous customer service, receptionist, concierge, administrative, hospitality, or healthcare experience is preferred
Friendly, calm, and professional demeanor
Strong verbal and written communication skills
Ability to communicate clearly and effectively in English, both verbally and in writing, as required to answer telephone calls, assist residents and visitors, communicate with team members, and respond appropriately during emergencies
Excellent organization and attention to detail
Ability to manage multiple tasks and interruptions
Ability to handle sensitive information with discretion
Comfortable answering phones and assisting visitors
Basic computer skills, including experience with Microsoft Office
Ability to work independently and as part of a team
Genuine interest in working with older adults
Dependable attendance and punctuality
Ability to remain composed and helpful in a busy environment
Ability to successfully complete required background screening

Apply TodayAt our community, residents come first. We are looking for a Concierge / Receptionist who can create a positive first impression and provide dependable support to residents, families, visitors, and coworkers. Apply today to join our team. We are an equal opportunity employer.

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